Last Updated: 11 October 2020
This guide assumes you have already installed Microsoft Outlook on your computer. We recommend using the latest version of Microsoft Outlook, and this guide is for Microsoft Outlook 2019. The steps for previous versions are broadly the same.
Open Outlook. If the 'Add Mailbox Wizard' does not start automatically, click on the 'File' menu.
Click 'Add Account'.
Enter your e-mail address, then click 'Connect'.
Select 'Exchange' from the list of providers.
After a few moments, the mailbox configuration will be downloaded from our servers and your mailbox will be ready to use.
There are several reasons why the setup process may not work. Usually, this will be because your domain is not registered through us, and is therefore not configured correctly for Exchange mailboxes. You can Raise a Support Ticket if you would like us to help you configure your domain correctly.
You can configure the mailbox manually by clicking on 'Advanced options' and then ticking 'Let me set up my account manually' in Step 3 above.
Use the details below to configure your mailbox manually:
|E-mail Address||(enter your full e-mail address)|
|Domain/Username||(enter your full e-mail address)|
|Password||(enter your password)|